Referral Program Terms & Conditions

1. Eligibility

  • Open to legally registered businesses, independent professionals, sole proprietors, or single-member corporations with a valid Tax Identification Number (TIN) or local equivalent.

  • Excludes current Casto employees, current employees of the referred prospect, and direct competitors offering BPM, shared services, or customer contact solutions.

  • Partners must disclose any existing vendor or personal relationship with the prospect and pass Casto's standard compliance screening prior to accreditation.

2. Required Documentation

  • No tracking, evaluation, or tier-locking occurs until documentation is submitted to Legal: U.S.-based partners provide a signed IRS Form W-9 and Form 6166 (US Residency Certification); international partners provide a CRS Individual/Entity Self-Certification Form or the applicable local business registration certificate (e.g., BIR Form 2303 for Philippine-based partners).

  • No lead registration or commission entitlement is recognized without a fully executed Referral Partner Agreement.

3. What Qualifies as a Referral

  • An eligible referral is a brand-new corporate prospect with an active, qualified need for BPM services.

  • Prospects currently in Casto's active sales pipeline, or under open communication/pursuit by Casto's business development team, are not eligible.

  • Prospects that exist in Casto's CRM but have had no formal sales engagement for at least six (6) consecutive months qualify as valid submissions.

  • Referrals are officially recognized only at the Registration and Screening Approval stage, once the required lead information clears Casto's pipeline conflict checks, background screening, and VP of Sales approval. A strict first-to-file rule governs competing submissions for the same prospect.

  • Approved lead registrations remain valid for six (6) months from approval, with one optional 3-month extension if a deal is actively being negotiated; otherwise the lead expires and must be re-submitted.

4. Commission Structure & Payout Mechanics

  • Casto operates an isolated, account-based commission model: each referred client contract is calculated independently. Referral tiers (3%, 6%, or 9%) cannot be combined or aggregated across multiple clients to reach a higher tier.

  • The commission percentage is locked at contract inception based on the referred client's signed Annual Contract Value (ACV) and does not change, even if the contract is later amended; total payout amount may still grow if invoiced scope increases.

  • Commission is calculated strictly on actual cash collected and cleared in Casto's bank — not on invoices issued, accrued revenue, or outstanding billings.

  • Quarterly Payout = Total Cash Collected in Quarter × Locked Commission Tier %.

  • Finance issues an account-specific Quarterly Referral Statement within fifteen (15) calendar days of quarter close; payment follows within thirty (30) calendar days of quarter close.

  • Commissions are paid only on the initial contract term, for a standalone 12-month payout window from contract inception (no cumulative rolling year); renewals, extensions, and multi-year terms are excluded. Cash collected for services rendered within the 12-month window is honored even if bank clearance occurs after the window closes.

  • Partners must issue a valid professional invoice or billing statement matching the approved Finance Statement to trigger disbursement.

5. Tax & Legal

  • Every referral contract must include a Situs of Service clause confirming that the referrer's marketing, lead generation, and promotional activities are conducted exclusively outside the Philippines, with no activity executed within Philippine territory.

  • All disbursements are subject to cross-border tax compliance and local withholding tax rules; Philippine-based partners are subject to Creditable Withholding Tax (EWT), with Casto issuing BIR Form 2307 quarterly.

  • The referral commercial structure is a confidential B2B arrangement between Casto and the partner and will never appear in the client-facing proposal or Master Services Agreement.

6. Bad Debt & Cancellations

  • If a referred client defaults, cancels, or a payment is clawed back, no related commission is owed; any commission already paid on subsequently reversed cash will be deducted from future payouts. Early termination penalties paid by the client are excluded from commission calculations.

7. Program Administration

  • The program is co-managed by Sales Operations (lead registration, CRM tracking, partner communications) and Finance (cash tracking, statements, and disbursement). Management/Executive team retains full discretion over the award of a referral where required lead information is incomplete.

  • Casto reserves the right to update, suspend, or discontinue this program or its terms at its sole discretion.