how we can help you

our solutions

24/7 Comprehensive Agent & VIP Services

  • Reduce your operational burden

  • Improve traveler satisfaction

  • Scale support flexibly

Casto provides highly trained, dedicated travel agents, who act as an extension of your team. Our agents, working across Sabre, Amadeus and Travelport, deliver seamless, 24/7 support across all channels-phone, email, chat, and SMS – ensuring your travelers, including VIPs, receive prompt, expert assistance at any time. With our global partnerships, we offer unparalleled support and access to a wide network of services.

  • Rapid Expansion & Cost Savings

    A leading luxury and mid-market leisure wholesaler transitioned all BPO services to Casto, expanding from 5 to 40 agents in multiple roles within four months. This resulted in a 60% cost savings compared to their previous North American service model, while maintaining high traveler satisfaction and operational efficiency.

    • Expanded a client's team from 5 to 40 agents in four months, achieving 60% cost savings compared to previous North American service models.

    • Maintained a 5% annual attrition rate, ensuring consistent service quality.

    • "You made it easy to work with you. Casto is my partner for our operations." - CEO, Luxury & Mid-Market Leisure Wholesaler

After-Hours & Emergency Support

  • Enhance traveler safety

  • Reduce stress

  • Uphold your brand’s reputation for reliability

Our after-hours and emergency support ensures your travelers are never left stranded. Casto’s agents provide immediate, knowledgeable assistance outside of regular business hours, including nights, weekends, and holidays. We also ensure compliance with company travel policies, maintaining the service standards your clients expect.

  • After-Hours Support Transformation

    A large TMC partnered with Casto to provide after-hours agent support, growing the program 10x in two years. Casto’s low attrition rate (5% annually) and rigorous training ensured consistent, high-quality service, enabling the client to expand rapidly and improve customer experience.

    • Helped a large TMC grow its after-hours program 10x in two years.

    • “Your team is our secret weapon.” — CEO, Large North American TMC

"Casto brings flexibility, scalability, and multi-channel support, integrating seamlessly with our core systems. Their partnership mindset and consistent quality make them one of our key collaborators."

— Patrick Linnihan, CEO, Gant Travel Management

Accounting & Back Office Services

  • Streamline operations

  • Strengthen accuracy

  • Reduce financial overhead

Casto’s specialized accounting and back-office teams handle complex, time-consuming tasks such as reconciliation, general accounting, payment processing, reporting, and compliance. Our ISO 27001: 2022 and PCI-DSS certified processes ensure data security and accuracy, freeing your staff to focus on core business priorities while reducing operational costs.

  • Accounting & Back Office Excellence

    A global travel management company leveraged Casto’s specialized accounting and back-office services, benefiting from ISO 27001:2013 and PCI-DSS certified processes. The partnership delivered up to 60% savings on service costs and improved data security and compliance.

    • Delivered up to 60% savings on service costs for a global travel management company.

    • “Casto’s agents are an extension of our own team. Their expertise and responsiveness have allowed us to scale quickly and maintain exceptional service quality.” — Director of Operations, Global Corporate Travel Agency

Agency Operations Support

  • Improve quality and efficiency

  • Reduce operational costs

  • Focus on growth

Casto’s Agency Operations Support services provide comprehensive assistance for all travel agency operational needs. Our skilled professionals handle a range of tasks including queue management, GDS QC rejects resolution, schedule changes, ticketing, air desk operations, online booking management, and training services.

    • Assisted a global travel management company in reducing operational backlog by 50%.

    • Achieved a 99.5% accuracy rate in ticketing and schedule change management.

    • “Casto’s operational support has transformed our agency’s efficiency and service quality, allowing us to focus on our core business.” — Operations Manager, Global Travel Agency

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